Terms of Purchase and Delivery

Once your order has been received, an order confirmation will be sent to the specified email address. Please check that the order confirmation matches your order. If you notice that it is incorrect or if you wish to modify your order, contact customer support via email, chat, or phone.

Currently, we deliver to Sweden, Norway, Denmark, and Finland.

Free shipping within Sweden for private customers who place orders over 400 kronor per order. Orders under 400 kronor will be charged 69 kronor for shipping costs.

Orders are shipped with Postnord, DHL or Schenker. Standard delivery time is 1-3 business days. You can track your delivery using the tracking number in the delivery confirmation.

NOTE! When you place an order, you as a customer are responsible for ensuring that correct delivery details are provided and that you can verify your identity when picking up the package. You can change the delivery address or the name on the package after the order has been placed. Since notifications are sent via SMS, it is important that you provide a mobile number that can receive SMS.

When you have received your delivery, we recommend that you check that everything is intact and that nothing is missing. If something is damaged or missing, contact us immediately at contact@biocool.se and we will assist you further.

Free shipping within Sweden for business customers who order over 400 kronor including VAT per order.

Orders are shipped with Postnord, DHL or Schenker. Standard delivery time is 1-3 working days. You can track your delivery using the tracking number in the delivery confirmation.

For direct delivery, the recipient is responsible for ensuring someone is present to receive the delivery.

For ordered shipments that have not been picked up at a pickup point, we reserve the right to charge all costs incurred in connection with the return. This fee is 179 SEK including VAT and will be automatically charged to the payment method used at the time of purchase.

The fee covers the costs of the dispatch fee, return shipping and handling. 

If you change your mind after the parcel has been sent by us, you must pick up the parcel and contact us to process the return.

If the parcel is not picked up, it will automatically be registered as unclaimed and then be charged accordingly.

Delivery time for in-stock products is normally 1-2 days. Orders placed before 12 noon (weekdays) are normally shipped the same day.

Even if we do our utmost to deliver exactly what has been ordered within the promised timeframe, mistakes can happen. If we cannot deliver within the agreed timeframe, we will contact you to explain the reason for the delay and inform you of a new estimated delivery time. You will then have the right to cancel your purchase free of charge if the delivery time was of essential importance. This also applies to special orders.

When ordering goods from BIOpH (Biocool AB) at www.biophplus.se, you accept the general terms and conditions.

The agreement is formed at the same time as your order is accepted.

By law, you must be over 18 years old to place an order at www.biocool.se.

We offer the following payment methods: Klarna Checkout (Swish, invoice, instalments, Klarna Direct and card payments).

Klarna complies with PCI DSS requirements. (Klarna) You can find the purchase terms for Klarna’s various payment methods here (Klarna’s purchase terms).

If you place an order as a private customer, you will receive your invoice and receipt from Klarna. Businesses will receive their invoice via email from Biocool AB to the email address provided at the time of purchase. The invoice is linked to the personal or organization number used at the time of ordering.

All pages where you as a customer provide personal details during checkout are so-called secure pages (encrypted transmission). Card payments are processed via a secure connection with an SSL certificate issued by Rapid SSL (www.rapidssl.com).

SALE applies while stocks last. Offers without a clear end date apply while stocks last. We reserve the right to correct any pricing errors that may occur.

All prices on www.biocool.se are listed in SEK, you can choose whether you want to display prices including or excluding VAT.

Our goal is for you to be satisfied with the item or items you purchase from us. As a private customer, you have a 14-day right of withdrawal from the day you receive your order. To use your right of withdrawal, you can either use the withdrawal function while logged into your customer account, or contact us via email or phone and return your items to us within 14 days. If you shopped as a guest and want to use the withdrawal function, create a customer account using the same email address you used when placing your order.

Please note that the product(s) must be returned in their original unopened packaging to be eligible for the right of withdrawal.

All purchases made at BIOpH include free returns. Contact us to receive your return label.

You can also use the standard right of withdrawal form provided by the Swedish Consumer Agency. »Swedish Consumer Agency Withdrawal Form

Return address:

Karlholm-logistics AB (Biocool AB)

Lancashirevägen 30

819 40 Karlholm

To handle your inquiry, please »Email Customer Service and provide the following details when using your right of withdrawal:

• Order number
• Article number for the products you wish to return
• Reason for return

Refunds will be processed using the same method as the original payment unless explicitly agreed otherwise, and will be made without unnecessary delay.

If an item is faulty, defective, damaged in transit or incorrectly dispatched, please contact us at »Email Customer Service and provide:

• Order number
• Item number
• Reason for return

For returns, any applicable shipping costs will be refunded within 14 days of the date the company receives the returned item. Item returns and refunds must be completed without unnecessary delay. For an approved return, Biocool AB covers all costs including all shipping fees. Refunds must be processed without unnecessary delay.

We reserve the right to correct typographical and image errors on the website as well as final sales, and if a product has been discontinued from our range, you as a customer have the right to cancel your purchase or Biocool may offer you an equivalent product. We will do this in agreement with you as a customer. This includes, but is not limited to, incorrect prices, errors in product descriptions, and incorrect information about stock levels. Biocool AB reserves the right to change, correct, or update the information on the website at any time. If you have any questions about our terms of purchase, do not hesitate to contact us at »Email Customer Service.

The reason we require this information from you is so that you can receive an order confirmation, and we need your mobile number to send a SMS notification. Additionally, you will receive newsletters from BIOpH via email, but you can opt out of these either by unchecking the box in My Account after your first purchase and/or if you wish to unsubscribe from a mailing. You can also call or email us, and we will remove you from the newsletter mailing list.

Biocool AB shall be exempt from liability for failure to perform certain obligations under this agreement if the failure arises from circumstances qualifying as force majeure as set out below, and if such circumstances prevent, hinder or delay performance. Such circumstances shall include, but are not limited to, governmental actions or inactions, newly enacted or amended legislation, labor disputes, blockades, fire, flood, sabotage, major accidents or other types of natural disasters. Force majeure shall also include governmental decisions that negatively impact the market and products, such as indication restrictions, warning texts, sales bans, etc.

Biocool complies with the Distance Selling Act. Read more here.

In the event of a dispute, this will be resolved by either the Swedish General Dispute Board (ARN) or the European Commission Online Dispute Resolution (EU ODR). In the event of a dispute, Biocool will follow the recommendations of the General Dispute Board.

ARN: https://www.arn.se/
General Dispute Board

Box 174

101 23 Stockholm

EU ODR: https://ec.europa.eu/odr

BIOpH+ is a brand owned by Biocool AB.

Biocool AB
Box 55626
102 14 Stockholm

Phone: 08-121 511 30 on weekdays between 9:00 - 12:00

email: »Contact customer service

Our organization number is 556884-8203